Shipping policy
Shipping Policy
We’re committed to getting your order to you safely and efficiently. Below are the details about our shipping methods, costs, and delivery timeframes.
United Kingdom
- Shipping Rate: £2.99 for orders under £25
- Free Shipping: Available on orders over £25
- Courier: Royal Mail Tracked48
- Dispatch Time: 1–2 working days
- Estimated Delivery: 2–3 working days after dispatch
We also offer a quicker delivery option using Royal Mail's Tracked24 service. This is charged at a flat rate of £4.49 per order.
European Union
- Shipping Rates: £10 for orders up to 2kg / £15 for orders up to 4kg
- Courier: DPD
- Currency: Rates will be converted to your local currency at checkout
- Estimated Delivery: 2–11 working days after dispatch
United States
- Shipping Rates: £20 for orders up to 2kg / £60 for orders up to 4kg
- Courier: DPD
- Currency: Rates will be converted to USD at checkout
- Estimated Delivery: 3–17 working days after dispatch
Additional Information
- Tracking: All orders are shipped with tracking. A tracking link will be emailed once your order has been dispatched.
- Customs & Duties: International customers are responsible for any customs fees or import duties that may apply in their country.
- Weight Limits: Orders over 4kg may require an additional shipping fee or be split into multiple parcels. If applicable, we’ll contact you before shipping.
- Delays: While we strive to meet the estimated delivery windows, occasional delays can occur due to customs or courier issues. Thank you for your understanding.
Need Help?
If you have any questions about your order or shipping, please contact us at info@thrivecreations.org.