Frequently Asked Questions
A Bit About Thrive Creations & How We Work
WHAT IS THRIVE CREATIONS?
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Thrive Creations is a UK-based brand dedicated to empowering parents of children with special needs. We design supportive and thoughtfully crafted tools that help parents feel organised, confident, and in control of their family's unique journey. With a nurturing and inclusive approach, our products provide structure, guidance, and encouragement, helping parents and children alike thrive in day-to-day life. Thrive Creations believes in celebrating every child's strengths and progress, giving families resources that make a real difference.
HOW DO I PLACE AN ORDER?
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Placing an order with Thrive Creations is easy! Just head over to the product page of the item you'd like to purchase, and add it to your cart. Once you're ready, proceed to checkout to complete your payment โ and that's it! Your order will soon be on its way to you.
HOW MUCH DOES SHIPPING COST?
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Shipping costs ยฃ2.99 for all orders under ยฃ20, and it's FREE for orders over ยฃ20 throughout the UK.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
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We aim to dispatch all orders within 24 hours of receiving them. Your order will be shipped via Royal Mail Tracked 48, so it should arrive within 2โ3 working days after dispatch.
WHAT IS YOUR RETURN POLICY?
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If your item arrives damaged or faulty, please contact us and weโll offer you a full refund โ no fuss.
Changed your mind? No problem. You can return unused products in their original condition within 7 days of receiving your order, and weโll issue a full refund (less the cost of shipping).
DO YOU OFFER INTERNATIONAL SHIPPING?
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YES! We are currently set up to ship across the EU and to the USA. Please get in touch if you are looking to have our products sent to other areas of the world.
DIDN'T FIND THE ANSWER TO YOUR QUESTION?
Check out our various policies for further information.
Alternatively, drop us an email and we'll get back to you shortly!